Vets Now in Tunbridge Wells is a well-regarded emergency veterinary clinic that provides after-hours care for pets in need. With a Google Maps rating of 4 stars from 218 reviews, the clinic shows a generally positive reception from the local community. The clinic's services appear to be focused on urgent and emergency care, as indicated by the opening hours that primarily cover overnight and weekend periods.

The reviews present a mixed picture of customer experiences. Positive feedback highlights the clinic's effective care and knowledgeable staff. For instance, Mike Whitman praised the team for their swift and expert treatment of his cat, Mabel, who was critically ill. Similarly, Jennifer Maslin expressed gratitude for the compassionate and professional care her distressed dog received, emphasizing the vet's dedication even in the early hours of the morning.

However, some reviews point to areas for improvement. Kris Spearman noted issues with long wait times and high medication costs, along with communication challenges regarding medical records. Jamie Mitchell's review was particularly concerning, recounting an insensitive response to a request for advice about his stressed dog. Such feedback suggests inconsistencies in customer service and highlights the importance of addressing these concerns to improve overall client satisfaction.

Pricing is noted as being on the higher side, a common characteristic of emergency veterinary services, but many clients express that the quality of care justifies the cost. Overall, Vets Now in Tunbridge Wells is a crucial resource for pet owners seeking emergency care, with room for enhancements in customer service and communication practices.