Medway City Veterinary Centre, located in Rochester, Kent, is a well-regarded facility offering a range of veterinary services, including a specialized training facility for veterinary nurses and emergency services available 24/7 or during extended hours. The clinic holds a commendable rating of 4.5 stars from 220 reviews on Google Maps, indicating a generally positive perception from its clientele.

Customer feedback varies, reflecting both strengths and areas for improvement. Positive reviews highlight the clinic's exceptional care and compassionate staff. Melanie Wakerly praises the friendly staff and outstanding care her puppy received, while another reviewer, LEARS, credits the team with saving their pet's life, emphasizing the emotional support and professional care provided during a critical time. Clare Bryant also commends the staff for their kindness and empathy during the difficult decision to put her cat to sleep.

Conversely, some reviews point to notable concerns. Vicky Pollard describes a distressing experience involving inadequate diagnosis and communication, ultimately leading to an emergency situation with her mother-in-law's dog. Another customer, Sami Deacon, expresses dissatisfaction with pricing transparency and appointment scheduling, noting the high cost of a shampoo compared to online options and the inconvenience of same-day appointment booking.

Despite these criticisms, Medway City Veterinary Centre maintains a strong reputation overall, supported by numerous positive experiences reported by pet owners. No clear pricing information is provided on their website, which could be an area for increased transparency to enhance customer satisfaction further.