Linnaeus Veterinary Ltd T/A Warren House Veterinary Group - Rochester Surgery is a veterinary clinic located in Rochester, Kent. The clinic has an overall Google Maps rating of 4.6 stars based on 257 reviews, indicating a generally positive reputation among a substantial number of clients.

The feedback from customers, however, presents a mixed picture. While the overall rating is high, there are significant concerns from some reviewers. Negative feedback highlights issues such as long wait times, insufficient medication availability, and perceptions of the clinic prioritizing profit over animal care. Notably, a recent review from Sharon McLean expressed dissatisfaction with the handling of her dog's treatment, resulting in a low rating. Another reviewer, Annabelle Head, criticized the clinic for changes in staff and practices, describing it as a "money game" and expressing a lack of trust in the care provided.

Conversely, positive reviews commend the clinic's staff for their care and dedication. Rachel Hasler praised the professionalism of staff members like Natalie, Pam, and Sue, expressing satisfaction with her pet's care. Similarly, long-term client Steve Thomas lauded the clinic for its fabulous staff and consistent service over the years.

The contrasting reviews suggest that while many clients are satisfied with the service, others have experienced issues, particularly related to communication and care management. This variance underscores the importance of considering both the high volume of positive reviews and the specific negative experiences when evaluating the clinic. Overall, the clinic appears to deliver a generally positive service with room for improvement in certain areas.