Shrubbery Veterinary Centre in Gravesend, Kent, is a well-regarded facility offering a range of services, including emergency veterinary care and serving as a veterinary nurse training facility. With an overall Google Maps rating of 4.6 stars from 369 reviews, the clinic demonstrates a strong reputation among its clientele, suggesting high levels of customer satisfaction.

The reviews, however, present a mixed picture. Positive feedback highlights the clinic's compassionate and professional staff, with specific praise for individuals like Caitlin, a veterinary nurse, and Ally, whose empathy and kindness were noted in challenging situations. Clients appreciate the ease of booking appointments and the attentive care provided to pets, as exemplified by Jade Calver's experience with her puppy and Susan Carter's satisfaction with the care of her cat, Max.

On the other hand, some critical reviews raise concerns about inconsistent diagnoses and communication issues. Rachel Hayden reported a misdiagnosis that led to unnecessary distress, while Maxine Fothergill expressed frustration over conflicting diagnoses and a lack of appropriate treatment for her dog, Oscar. These negative experiences highlight areas for potential improvement in consistency and communication.

Overall, Shrubbery Veterinary Centre appears to be a reputable clinic with a dedicated team, offering vital veterinary services. However, potential clients might want to consider the mixed reviews regarding diagnostic consistency. Pricing information is not explicitly detailed, so it is advisable for clients to inquire directly for specific cost-related queries.